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GUEST EXPERIENCE
& PERFORMANCE SERVICES  

iLearndo® helps hospitality businesses improve visibility, communication, and guest experience performance, creating more direct booking opportunities.

The hospitality performance partner that boosts more direct bookings.

Direct Booking Check Up

A quick first look at how your business appears to guests before they book.

Desk with Laptop
Laptop and Phone

Direct Booking Performance Review

A deeper review of your online visibility, guest trust, and booking journey.

Guest Journey & Service Experience Review

We review how guests experience your business from first enquiry to arrival, service, communication, and departure.

Travelers With Luggage
Traveler Using Tablet

Direct Booking Improvement Package

We help improve the key details that make guests more confident to book directly.

Hospitality Team Training 

Practical training for hospitality teams on guest service, communication, complaint handling, upselling, service flow, SOPs, and daily service consistency.

Stacked Chocolate Pieces
Hand Holding Calendar

Monthly Visibility & Booking Support

We provide ongoing support to keep your business visible, clear, active, and easier to book.

AI Guest Communication Support

We help hospitality businesses use AI in simple, practical ways to improve guest communication and reduce repeated work.

Hotel Bedroom Entrance
Shooting content

Content Support

We help create practical hospitality content that builds trust, improves visibility, and supports bookings.

Interview Feature

A storyled content feature that shows the people, purpose, and experience behind your business.

Camera Recording in the House

Brands We’ve Worked With 

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The hospitality performance partner that boosts more direct bookings.

MEET THE FOUNDER

Thompey Faiz

Founder & Guest Experience Consultant, ilearndo®

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Thompey Faiz is the Founder and Guest Experience Consultant of iLearndo®, a Maldives based guest experience review service helping hospitality businesses improve the details that shape trust, visibility, service quality, and revenue opportunity.

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Built on more than 25 years of hands-on experience across hospitality, travel and tourism, guest service, hotel and resort openings, operations, quality control, aviation, recruitment, learning and development, branding, marketing, sales, and business development, Thompey brings an operator’s eye to the moments that influence how guests choose, experience, review, and remember a business.

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Through iLearndo®, he helps hospitality owners and teams connect what guests see online with what they experience in real life. The result is clear, practical direction on what to improve first, so businesses can build stronger trust, improve service, increase visibility, and create more revenue opportunities.

Using Mobile Phones

Not sure where to start?

Start with a Direct Booking Check Up and see how your business appears to guests before they book.  

CONTACT

Interested in working together? Fill out the form or give us a call.

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© Copyright 2026 iLearndo® 

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